The right office manager can help a family practice thrive. The wrong office manager can result in loss of clients and have everyone in the practice ready to commit homicide. How do you find the office manager who will be a blessing to the family practice instead of a curse?

Office Manager Duties

Before interviewing prospective office managers, consider what you need from them. What duties will the office manager be responsible for performing? What will be the office manager’s role in the family practice?

Office Manager as Administration

When the family practice is a large or complex one with a large number of support staff carrying out individual roles, the office manager’s main task is usually that of making sure everything runs smoothly and every task is covered. This is especially important when separate staff members are covering appointment setting, reception, billing, etc. If one person isn’t getting the job done or isn’t performing the job right, the whole system is affected.

In this type of family practice, the office manager keeps an eye on the pulse of the practice, making sure everything is working properly while handling any issues that arrive, from staff issues to disgruntled patients.